Privacy Policy

Last updated: May 2026

At Pets'r Us, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you use our website or make a purchase:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely via our payment provider)
• Order history and purchase preferences
• Device and browsing information (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Send you promotional emails and offers (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as delivery partners and payment processors) solely to fulfil your order. These parties are required to keep your information confidential.

4. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics data. You can disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption to secure data transmission.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To make a request, please contact us at support@petsrus.com.au [Update with your email].

7. Marketing Communications

If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@petsrus.com.au [Update with your email].